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Policies
Delivery
Shipping and handling:
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DOMESTIC (USA)
ALL USA ORDERS NOW SHIP VIA USPS PRIORITY MAIL (unless otherwise specified by customer).
Under 13 oz (usually 1-3 items) - US$ 7.50
13 oz to 16 oz (usually up to 6 items) - US$ 10.50
Over 16 oz - (medium flat rate box) - US$ 16.50
Or contact us using the Mouth Music Feedback form
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CANADA
First Class Intertnational USPS (unless otherwise specified by customer).
Under 13 oz (usually 1-3 items) - US$ 10.00
13 oz to 16 oz (usually up to 6 items) - US$ 14.00
Over 16 oz - US$ 16.50
Or contact us using the Mouth Music Feedback form
(Payment of any import duties, taxes or tariffs are
the responsibility of the purchaser. Please do not ask us to undervalue shipments or mark as gift on customs forms. It is a felony and we will not comply.)
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INTERNATIONAL
First Class Intertnational USPS (unless otherwise specified by customer).
Under 13 oz (usually 1-3 items) - US$ 15.00
13 oz to 16 oz (usually up to 6 items) - US$ 18.00
16 oz - 28oz US$ 22.00
Over 28 oz, contact us using the Mouth Music Feedback form
(Payment of any import duties, taxes or tariffs are
the responsibility of the purchaser. Please do not ask us to undervalue shipments or mark as gift on customs forms. It is a felony and we will not comply.
Due to increased airport and mail service security, the US Post Office suggests we should not expect delivery of any boxed item that will go through customs to be less than 30 days.
Insurance is REQUIRED for International orders exceeding US$ 50.00
per
US Post Office Insurance rate charts
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Mouth Music will ship most orders within two business days of confirmation of
payment. (Personal checks may require a week to clear.)
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Special order items will be delivered per agreement.
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Mouth Music ships orders via the United States Post Office.
Special arrangements can be made at additional cost.
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Delivery signatures may be required for insurance or
confirmation.
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Customer will be informed by e-mail of items back-ordered or no longer
available.
We will inform you of the expected delivery date of back-ordered items and
give you the option of cancelling the order of said item. You will not be charged
for items no longer available.
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We use recycled shipping materials when possible.
Payment
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Payment may be made by personal check, money order, or
credit card (Visa, MC, Discover, AmEx).
Return and Replacement
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For sanitary reasons, Mouth Music instruments may not be returned once used.
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Mouth Music will exchange any items which arrive in unusable condition.
Written notice (e-mail or letter) of defective items must be made by the customer to Mouth Music within two weeks of receiving the order. Please state the nature of the defect, and the condition of the packaging on arrival.
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Mouth Music will ship replacement items upon receipt of returned items.
Mouth Music will pay return shipping cost of replacement items to customer.
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Due to the nature of many of our products Mouth Music does not offer any guarantees above that which the maker / manufacturer offers. However, we will do our utmost to contact the maker/manufacturer on your behalf should a problem arise.
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Mouth Music is not responsible for items which are damaged due to mishandling, accidents, acts of Gods, or other conditions out of our control.
Confidentiality
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All transactions are kept strictly confidential.
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Mouth Music does not release our customer information to any mailing list or other entity.
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We use Secure Internet Services (SSL)
Disclaimer
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Due to the nature of many of our products, Mouth Music is not responsible for any
injuries which may result from the use, or mis-use, thereof.
Prices and availability are subject to change without
notice
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